Rab Communications Inc.

Mission Statement
Our mission is to become the number one provider of contract services in the telecommunications business.

We will achieve our goals by developing teams of motivated, skilled and highly-trained personnel in key areas to include: Cable, Phone and Data installation, Sales, Disconnects, Audit, Construction and Line Maintenance, System Rebuilds, and Commercial Business Services.

Our primary focus is to exceed customer satisfaction by providing consistently high quality and predictable service to our client. Our performance driven culture encourages our employees to make a difference each and every day. At the end of the day, we know that our employees are the source of our success!


Process Driven
Over the years, RAB Communications has designed, developed and implemented a number of internal processes and procedures that guarantee predictable results. All standard operating procedures are documented and posted in the shop. Key directives from Management regarding operational changes are documented in the form of an Ops Bulletin and posted on the company bulletin board. Bottom line, all communications to the workforce are documented, in addition to being reviewed at group meetings. All employees receive an employee handbook. The Project Manager reviews the employee handbook with all new hires.

RAB Communications utilizes a web-based workforce management system to increase control of client inventory and consigned equipment. This system allows our warehouse teams the ability to track the location of each device, print reports, and produce signature sheets for technicians. We also use state-of-the-art web-based accounting and payroll programs to optimize administrative efficiencies. The combined utilization of modern technology and presence of professional staff is critical to the success and long-term stability of our organization.



Data Analysis & Measurement
RAB Communications utilizes data to manage and track every aspect of the operation to ensure key goals are achieved. Data collections on key metrics are collected on a weekly basis. These numbers are analyzed and used as a tool to manage performance down to the tech level. RAB Communications consistently achieves top performance in these metrics to ensure compliance to field quality requirements. QA reports are used to coach and retrain employees, and audit discrepancies are corrected within 48 hours.


Results Oriented
RAB Communications has been a results-oriented company since its inception. Primary focus is placed on meeting or exceeding the performance metrics through internal data review and implementing correcting measures. RAB Communications runs a tight ship when performance becomes an issue. RAB Communications utilizes a defined 4-step counseling process, in conjunction with a performance incentive bonus system, to keep our teams on track. We understand the value of investing in our employees, and have made a strategic commitment to secure our workforce through education and training. There are, however, well defined boundaries in the industry that cannot be crossed, and RAB Communications does not hesitate to take swift corrective action to resolve any given situation.

High performance achieved by RAB CommunicationsâÃÂ??ÃÂ?? Technician and Management personnel does not go unnoticed. Our Technicians are all eligible to receive a performance incentive bonus to drive quality and production, and our Management teams are rewarded for achieving company and client goals.


Safety
Safety Meetings are conducted every week, at a minimum, to review safety concerns and reinforce industry safety procedures. The meetings are conducted by using presentations developed from our comprehensive safety manual and supplement materials provided by our insurance carrier. Two distinct safety programs have been developed to cover the specific safety needs of our construction and installation departments. We conduct in-the-field surprise inspections to verify safety policies & procedures are being followed.

HISTORY
In 2005, Mark J Metz, and his partner, Russell A. Blow, applied their talents and experiences in technology solutions and business management to form RAB Communications. Their vision and contemporary management approach have already positioned RAB Communications as a leader in today's Information Technology consulting industry. Quality service, unmatched professionalism, and affordable pricing are the staples of RAB CommunicationsâÃÂ??ÃÂ?? success.

RAB Communications consistently adapts and changes with the industryâÃÂ??ÃÂ??s ever changing products, services, and business practices. The Pace at which the Cable TV industry has changed and our decades of experience continue to give us the advantage over our competition. We can.

Currently, RAB Communications is a preferred vendor for network services and consulting services. To qualify for the preferred vendor list, the company had to pass a rigorous inspection, documentation, and reference checking process. The company's reputation, the quality of our services, the expertise of our skilled employees, and the direction of our management team have all contributed to our endorsement on this list.

RAB Communications has a dedicated staff of Quality control, analysts, project managers, network engineers and hardware technicians for short and long term IT requirements. Our technicians are highly skilled in a variety of technical platforms to maximize a seamless integration into your existing environment. We have a great deal of experience in providing high quality manpower to make your projects successful.


Why RAB Communications?
"Choosing RAB Communications for your cable and construction services is the right decision. RAB Communications has an excellent no-nonsense team of managers and installation technicians. The technicians at RAB Communications are professional, and know how to work with customers and accommodate their every need."