AM COMMUNICATIONS, LTD.

AM Communications has been in the telecommunications industry for over 10 years; primarily providing residential and commercial fulfillment services in the mid-west region. Our mission is simple: provide the best quality service and customer experience in the industry. We have achieved this by developing a highly motivated and skilled workforce, supported by one of the industry's strongest management teams.

Our management team consists of over 50 years experience within the telecommunications industry with backgrounds ranging from small business to large corporations. Experience that provides us with a variety of prospective on how to fulfill our customer's needs and reach our goals. As a company we strive to be the best at the approach to the services we perform and are determined to grow and diversify in the telecommunications industry. In addition to the core services provided to our customer, such as cable MSO's, we also provide residential and commercial data wiring, network and commercial phone installations for small to medium sized businesses. The transition into these additional services has been seamless and has created an added benefit to existing and new customers alike.



Our Philosophy

We are your dependable connection. Our core values are based on:
oIntegrity
oQuality
oCustomer Experience
oEfficiency



Technician Training

Prior to entering the field, technicians are required to complete a comprehensive five week training program that includes instructor-led classroom training in addition to on-the-job training with a certified field trainer. Some key areas covered in our comprehensive training program include:

Industry Standards

All course materials in accordance with NCTI, SCTE, OSHA, client and AM Communications standards.

Technical Training

Each of our locations includes market related technical training aides which are used to assist with teaching basic and advanced cable installation and troubleshooting.

Customer Service
Our employees go through a thorough customer service training module to include best practices in customer education, understanding client products and services, and soft skills.

Safety
Above all, it is important to AM Communications that all of our employees understand how to properly use all of the equipment and tools required in the telecommunications field. Each employee must pass both a practical and web-based test for vehicle usage, proper ladder handling, PPE, and other general safety practices.span>

All client and company required testing is completed using our internal web based testing system. This system allows test results to be reviewed by our corporate training group and local management prior to an individual being certified and released to the field.&



Company Owned Fleet and Assets

AM Communications has a company owned fleet of new and late model white trucks up-fitted with caps, ladder racks, and beacon systems. Our ongoing relationship with a fleet leasing and procurement company allows us the flexibility to add vehicles in a timely manner to meet our growth requirements. Each vehicle is equipped with company owned and maintained ladders, PPE, meters, cones and other specialty tools.



Keys To Our Success

Customer Driven:
If our customers don't succeed, we don't succeed. We've earned a reputation for going above and beyond the call of duty for our customers. This approach has resulted in mutually beneficial long-term relationships and frequent repeat business.

Teamwork: For us, teamwork is the best way to encourage individual excellence. We feel this team-based approach encourages new ideas that will help us grow with our partners. People who have a stake in the same goal often find smarter, more efficient ways to achieve that goal.

Innovation: As far as we're concerned, keeping pace is falling behind. So we prefer to lead. We are constantly evaluating the use of emerging technologies in order to provide better service to our customers and better resources for our employees. We're never satisfied; were always keeping our eye on what's next.

Passion: It is our passion to succeed in providing our customers with the best field services in the industry.